Privacy Policy — How 388game Handles Your Data

1. Who We Are

This Privacy Policy applies to 388game, the online gaming entertainment platform accessible at 388game.onl. When this policy refers to "388game", "we", "us" or "our", it means the platform and the team responsible for operating it.

388game provides online slots, sports betting — with a primary focus on Cricket, PSL, T20 internationals and other Pakistan cricket markets — bingo, and related gaming entertainment services to adult players. All services are offered in PKR and are intended exclusively for adults aged 18 and over.

By registering an account on 388game, making a deposit, or accessing any part of the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. This policy forms part of the wider Terms and Conditions of the platform.

2. Data We Collect

388game collects personal data only where it is necessary to provide the service, comply with applicable obligations, or improve the player experience. The categories of data we collect are as follows:

2.1 Registration Data

When you create a 388game account, we collect the information you provide during the sign-up process. This typically includes your full name, date of birth, email address, and the password you choose for your account. You may also be asked to provide a phone number for account security and communication purposes.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of identity documents to verify your age and identity. Documents commonly collected include a copy of your CNIC (Computerised National Identity Card), passport or driving licence, and a recent utility bill or bank statement to confirm your address. These documents are collected and processed securely and are retained only for as long as required.

2.3 Transaction Data

Every deposit and withdrawal you make on 388game generates a transaction record. This includes the amount in PKR, the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), the date and time, and the transaction reference number assigned by the payment processor. This data is essential for account management, dispute resolution and anti-fraud monitoring.

2.4 Gaming Activity Data

We maintain records of your gaming activity on the platform — including which games you have played, bets placed, wager amounts, game outcomes and session durations. This data is used for account history, bonus tracking, responsible gaming monitoring and improving the platform's game offering.

2.5 Technical and Device Data

When you access 388game, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, device type (desktop or mobile), operating system, screen resolution, and the pages you visited within the platform along with timestamps. This data is used to maintain platform security, detect suspicious access patterns, and improve the browsing experience.

2.6 Communication Data

If you contact our support team via live chat or email, we retain records of those conversations. This helps us track the resolution of issues, maintain quality standards and refer back to prior communications when handling follow-up queries.

3. How We Use Your Data

The personal data 388game collects is used for the following purposes:

• Account management: Creating, maintaining and securing your 388game account, processing login requests and updating your profile when you request changes.
• Payment processing: Facilitating PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card — and maintaining records of all transactions.
• Identity and age verification: Confirming that account holders are aged 18 or over and that the identity information provided during registration is accurate.
• Fraud prevention and security: Monitoring account activity for signs of fraudulent behaviour, identity theft, money laundering, or violations of the platform's Terms and Conditions.
• Responsible gaming: Using gaming activity data to identify patterns that may indicate problematic play and, where appropriate, proactively offering access to responsible gaming tools such as deposit limits or self-exclusion.
• Customer support: Using your account information and communication history to resolve queries, disputes and complaints efficiently.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players use different features of the platform, and using those insights to make improvements to the gaming experience.
• Marketing communications: Where you have opted in, sending you information about promotions, new games, sports betting markets (including PSL and T20 cricket coverage) and platform updates. You can opt out of these communications at any time.

4. Legal Basis for Processing

388game processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction data and KYC documents is necessary to provide the gaming services you have signed up for and to fulfil the obligations set out in our Terms and Conditions.
• Legal obligation: Certain data processing activities — particularly KYC verification and transaction record-keeping — are required to comply with anti-money laundering and fraud prevention obligations.
• Legitimate interests: We process technical data and gaming activity data on the basis of our legitimate interest in keeping the platform secure, preventing fraud and improving the service we offer to players.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

5. Sharing Your Data

388game does not sell, rent or otherwise trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Payment Processors

To process PKR deposits and withdrawals, we share relevant transaction data with the payment providers you use — JazzCash, Easypaisa, Raast, or your bank. Each of these providers operates under their own privacy policy and security standards. 388game does not have control over how payment processors handle data once it has been transmitted to them for processing purposes.

5.2 Identity Verification Partners

Where third-party identity verification services are used to assist with KYC checks, your identity document data may be shared with those services. Such partners are contractually bound to process your data only for the purpose of identity verification and to maintain appropriate security standards.

5.3 Game Providers

Some games available on 388game are provided by third-party game studios. In order to deliver those games, limited technical data — such as a session token and your account balance — may be shared with the relevant game provider. Game providers do not receive your full personal profile or payment details.

5.4 Legal and Regulatory Disclosures

388game may be required to disclose personal data in response to a lawful request from a competent authority — for example, in connection with an investigation into fraud, money laundering, or other criminal activity. We will only disclose the minimum data necessary to comply with such a requirement.

6. Payment Data & Financial Information

All deposits and withdrawals on 388game are transacted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfers and Pakistani bank-issued debit and credit cards. The following points explain how payment-related data is handled:

• 388game does not store full card numbers, CVV codes or full bank account details on its own servers. Card transactions are routed directly through PCI-DSS compliant payment infrastructure.
• Mobile wallet transactions through JazzCash and Easypaisa are processed by those providers' own secure systems. 388game retains only the transaction reference, amount and timestamp for our own records.
• Your transaction history — including all deposits and withdrawals — is visible from within your account dashboard at any time and is retained for account management and dispute resolution purposes.
• In the event of a disputed transaction, 388game will cooperate with your payment provider to resolve the matter. Chargeback or payment dispute requests that are found to be fraudulent will result in account suspension.

7. Cookies & Tracking Technologies

388game uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is used. A cookie is a small text file placed on your device when you visit a website. The types of cookies used on 388game are as follows:

7.1 Essential Cookies

These cookies are strictly necessary for the platform to work. They keep you logged in during your session, maintain your language and currency preferences, and ensure that the platform behaves correctly as you navigate between pages. Essential cookies cannot be disabled without significantly disrupting your ability to use the platform.

7.2 Analytics Cookies

Analytics cookies help us understand how players interact with different parts of the platform — which pages are visited most, how long sessions typically last and where players tend to exit. This data is collected in an aggregated, anonymised form and is used solely to improve the platform experience. You can opt out of analytics cookies through your browser settings.

7.3 Preference Cookies

Preference cookies remember your settings — such as your selected game category, notification preferences or interface layout — so that you do not need to reconfigure them each time you log in. These cookies make the platform more convenient to use but are not strictly essential.

You can manage and delete cookies at any time through your browser settings. Note that disabling cookies beyond essential ones may affect the functionality of certain platform features. Most modern browsers allow you to block third-party cookies entirely while still accepting first-party cookies from sites you visit directly.

8. Data Retention

388game retains personal data for only as long as is necessary for the purposes described in this policy or as required by applicable obligations. The following general retention periods apply:

• Active account data: Retained for the full duration that your account remains active on the platform.
• Transaction records: Retained for a minimum of five years following each transaction, in line with standard financial record-keeping practice for fraud prevention and dispute resolution purposes.
• KYC documents: Retained for the duration of your account and for a period following account closure, as required for identity verification and anti-fraud obligations.
• Support communications: Retained for up to two years following the resolution of the relevant query or complaint.
• Gaming activity data: Retained for the duration of your account and for a reasonable period following closure to support any outstanding disputes or responsible gaming follow-up requirements.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Security Measures

388game takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it from unauthorised access, loss or misuse:

• Encryption in transit: All data transmitted between your device and 388game servers is protected by TLS (Transport Layer Security) encryption. You can verify this by checking that the site address begins with https://.
• Encryption at rest: Sensitive personal data stored on our servers — including identity documents and account credentials — is encrypted at rest.
• Password hashing: Your account password is never stored in plain text. It is processed through a one-way hashing algorithm so that it cannot be read even by platform administrators.
• Access controls: Access to personal data within the 388game team is restricted on a strict need-to-know basis. Staff who handle personal data are required to maintain confidentiality.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns that may indicate unauthorised access, identity theft or fraudulent transactions.

While 388game takes all reasonable steps to protect your personal data, no online system is completely immune from security risks. You also play an important role in protecting your account — use a strong, unique password and never share your login credentials with anyone.

10. Your Data Rights

You have the following rights in relation to the personal data 388game holds about you. To exercise any of these rights, please contact our support team via live chat from within your account:

• Right of access: You can request a copy of all personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update certain details — such as your email address — directly from your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding obligations that require us to retain it (for example, transaction records required for fraud prevention).
• Right to restrict processing: You may ask us to restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to object: Where processing is based on our legitimate interests, you have the right to object. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.

11. Minors & Under-18 Protection

388game is strictly an adult platform. No person under the age of 18 is permitted to register an account, make a deposit or participate in any game or betting activity on the platform. We do not knowingly collect personal data from individuals under 18 years of age.

If we discover or are notified that an account has been registered by a person under the age of 18, that account will be immediately suspended and any balance will be returned to the original payment source following verification. All personal data associated with that account will be deleted once the matter has been resolved.

If you are a parent or guardian and believe that a minor in your care has registered an account on 388game, please contact our support team immediately so that the account can be reviewed and closed without delay.

12. Changes to This Privacy Policy

388game may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable requirements, or improvements to our privacy practices. When we make material changes — those that significantly affect your rights or the way your data is used — we will notify registered players by email to the address on file and/or by a notice displayed prominently on the platform, giving at least 14 days before the new policy takes effect.

For minor or clarificatory changes, we may update the policy without prior notice. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after an updated policy takes effect constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns or complaints about the way 388game handles your personal data, we want to hear from you. Our support team is available 24 hours a day, 7 days a week via live chat from within your account dashboard. You can also reach us by email — the address is displayed in the footer of every page on this site.

For queries relating specifically to your data rights — such as a subject access request or a request for deletion — please clearly state the nature of your request when you contact us so that it can be routed to the appropriate team member. We aim to acknowledge all data-related requests within 48 hours and to resolve them as promptly as possible.

For wider questions about the platform's rules and your obligations as a player, please refer to our Terms and Conditions and Responsible Gaming pages.